SingLinkVPN Privacy Policy

1. Zero-Log Policy

SingLinkVPN operates through two entities. SingLink Corporation, registered in the British Virgin Islands (BVI), provides and operates the VPN service; this zero-log policy applies to that service. SingLink LLC, in the United States, distributes the applications through the Apple App Store and Google Play and processes part of subscription payments; it holds billing records only and has no access to VPN activity data. SingLinkVPN maintains a strict zero-log policy.

A zero-log policy does not mean deleting logs. It means that no user activity logs are created, recorded, or retained in the first place.

We cannot view, track, or reconstruct users’ VPN activities, and we do not sell, rent, exchange, or use VPN activity data for advertising or profiling. Data that is never created or retained cannot be searched, recovered, leaked, or provided.

2. What We Hold

While a service is active, SingLinkVPN holds only three things:

• A virtual email address — the email-format account name used to register and sign in. Registration does not verify it, so it does not need to be a real mailbox. It identifies the account, activates the service, and is used to handle orders and later enquiries; it does not represent the user's real identity and is not associated with any online activity;
• A device identifier — used in newer versions of the apps only for real-time security judgements, allocating the free quota, per-plan device limits and device management, and preventing malicious attacks. The built-in security system (SingLink Shield) analyses it in real time to judge whether there is abnormal or malicious behaviour and to protect the service and its users against malicious attacks. This is a real-time judgement only: the device identifier is not logged, no record of the analysis is kept, and it is never used for tracking, profiling, advertising, or any other purpose;
• Order status — whether a subscription is active and whether a payment succeeded.

We hold nothing else. Specifically, we do not hold VPN connection records, browsing history, DNS queries, connection times or traffic detail, phone numbers, names, addresses, or complete payment information, and we never ask for a real email address. DNS lookups are never logged. In Safe Mode they travel through the encrypted SingLinkVPN tunnel, so DNS does not leak; in Fast Mode, smart routing answers them with DNS resolvers in the user’s region for speed, which is by design: it shows regional DNS servers, not the user’s own DNS or identity. For maximum privacy, use Safe Mode. Newer versions of the apps send automatic error reports when the app crashes; this is on by default and can be turned off in the app settings. These reports are complete and de-identified, are used only to fix crashes, are handled separately on a third-party error-reporting platform, and are deleted within 7 days at most (see Section 6). The virtual email address and order status are permanently deleted three months after a user stops using the service, and a user may delete them at any time (see Section 9). The device identifier is used only in real time and is handled in the same way: it is deleted together with the account (see Section 9).

3. Anonymous Registration

Registering for SingLink does not require email verification or the submission of any real personal information. The account uses a virtual email address: the email-format account name entered at registration. Because it is not verified, it does not need to be a real mailbox. It identifies the current account, activates services, and is used to handle order-related issues; it does not represent the user’s real identity and is not associated with any online activity. Because registration does not verify the email address, there is no self-service “forgot password” reset, and no verification code is sent by email. A user who forgets the password should contact SingLinkVPN customer support, which will first verify that the account belongs to the user (for example, by order number or a signed-in device) and then help reset it. While a service remains active, we retain only the virtual email address and order status necessary to maintain the account and process orders, together with the device identifier described in Section 2, which is used only for security protection, the free quota and per-plan device limits. Apart from what Sections 2 and 6 describe, we do not collect any other user data.

4. Automatic Data Destruction

SingLink creates no user activity logs, so there is no activity data to retain. The limited temporary data the service does handle is destroyed automatically:

• When a VPN connection ends, any temporary state associated with that connection is cleared immediately;
• When a plan allowance resets, the current allowance state is cleared immediately and no historical record is created;
• When a customer support chat ends, all chat content, attachments, screenshots, and handling records are automatically cleared immediately;
• When a refund or order issue is resolved, all related temporary data is cleared immediately;
• When the issue in an error report has been identified, that report is deleted immediately; in any case, error reports are automatically deleted no later than 7 days after they are received;
• The security system’s real-time analysis of the device identifier leaves no record: each judgement is made on the spot, and nothing is logged;
• Three months after a user stops using the service, the virtual email address, account identifier, subscription associations, and order data are permanently deleted, and the device identifier is deleted together with the account.

“Stops using the service” means the closure of the account, cancellation of the service, or expiration of the last remaining service entitlement, whichever occurs latest. Once destroyed, the data cannot be recovered. SingLink cannot restore deleted accounts, orders, customer support chats, or any other historical information.

5. Payments

Payments are processed through the independent payment channel selected by the user. SingLink receives only confirmation of whether an order was successfully paid. We do not receive, view, or retain users’ complete payment information. SingLink does not provide user data to payment channels. Information submitted directly by a user to a third-party payment channel is the responsibility of that payment channel and is separate from SingLink’s zero-log system.

6. Customer Support

When contacting customer support, users need to provide only their virtual email address, order number, and a description of the issue. No real personal information is required. Customer support content is used solely for the current conversation.

When the conversation ends, all text, images, attachments, screenshots, chat identity information, and handling records are automatically cleared immediately. No copies are retained, and the data cannot be recovered.

If the issue remains unresolved, the user must contact customer support again and resubmit the necessary virtual email address or order information.

7. No Sale or Disclosure of VPN Activity Data

SingLink does not sell or rent user data and does not disclose VPN activity logs, account data, order data, or payment data to advertisers or analytics providers.

We do not permit any third party to use SingLinkVPN connection data to create user profiles. Because SingLink does not create VPN activity logs, we have no VPN browsing or traffic records to disclose. Error reports described in Section 6 are de-identified, are processed on a third-party error-reporting platform solely to fix crashes, contain no VPN activity data, and are deleted within 7 days at most. The device identifier described in Section 2 is used only for security protection, the free quota and per-plan device limits. It is analysed in real time and not logged, and it is never used for advertising, profiling, tracking, or any other purpose. The optional public-website measurement described in Section 11 is separate from the VPN service and does not receive VPN activity, account, order, or payment data.

8. Service Regions and Legal Requirements

SingLink does not accept any requirement to proactively monitor, record, or retain users’ online activities.

If a country or region requires VPN providers to record or retain user activity, SingLink will not provide service in that country or region, or will discontinue service there.

We will not change our zero-log architecture to enter a market, satisfy a regulatory requirement, or respond to a possible future request. Requests for user activity data concern the VPN service and are answered only where the legal process is valid in the British Virgin Islands. Because user activity logs are never created, we cannot provide records that do not exist, and we will not create logs retroactively or temporarily enable logging. For payments, only billing records are held — the fact, amount, and method of a payment — and lawful process concerning them is answered only in respect of those records. Billing records contain no VPN activity data, and none can be obtained, because none is created. No part of SingLinkVPN holds records of what a user does over the VPN.

9. Deletion of User Data

Users may request at any time that their account be closed and that the virtual email address, order associations and device identifier currently held by SingLink be deleted. To verify the request, we use only the virtual email address and order number. We do not require the user to submit any real personal information. Deletion is irreversible. The associated account, order associations, and historical information cannot be recovered. Users may also, at any time and using only their virtual email address and order number, ask customer support what account data we currently hold, or ask us to correct an incorrect order association. Because we hold no real personal information, what can be reviewed or corrected is limited to the virtual email address, order status, subscription associations, and the device identifier.

10. Minors

SingLink is not intended for anyone under 18 years of age or below the legal age to enter into a contract in their jurisdiction. If we discover that an account does not meet the applicable age requirement, we will discontinue the service and automatically clear all related data.

11. Optional Public Website Measurement

The public website at singlinkvpn.com may use optional cookies and the X and Meta website pixels to measure visits, download-button clicks, and advertising effectiveness. This measurement is separate from the SingLinkVPN service and its zero-log architecture. These providers may process ordinary web request and browser information, such as the visited page, IP address, browser or device information, cookies or similar identifiers, an advertising click identifier, and whether a download button was clicked. The download event does not include VPN activity, account identifiers, virtual email addresses, order numbers, payment information, email addresses, or phone numbers. In countries where prior consent is required, optional advertising pixels are not loaded until the visitor accepts cookies. In other countries, these pixels may load without displaying a consent banner unless the visitor has previously selected necessary cookies only. An explicit refusal is respected across regions. If country detection is unavailable, the website requests consent before loading optional pixels. The visitor may clear the site’s local storage to reset the choice. X and Meta process information under their own privacy terms. This measurement is used only to evaluate public-website and advertising performance and is not used to record or reconstruct VPN activity.

12. Scope and Policy Updates

This Privacy Policy, published on singlinkvpn.com, is SingLinkVPN’s only privacy policy. It covers the website, the user dashboard, and every SingLinkVPN app, whichever platform or store it was obtained from. Any version shown inside an app follows the version published on singlinkvpn.com; if the two differ, the version on singlinkvpn.com prevails. We may update this Policy due to changes in our services or applicable law. The updated version will be published on singlinkvpn.com with a new effective date. No update will result in the retroactive recording of user activity. If a new legal requirement conflicts with our zero-log policy, SingLink will discontinue service in the affected region rather than change its zero-log principles.

13. Contact Information

If you have any questions or concerns about this Policy or the Service, please contact SingLinkVPN Support.

Operator：

SingLinkVPN

Correspondence Address：

12 Ellen Creek Road, Teton Village, WY 83025, United States

Official Website：

https://singlinkvpn.com

Email：

support@singlinkvpn.com

You do not need to provide any real personal information when contacting us. When a customer support conversation ends, all chat data is automatically cleared immediately.